Support Web

NOW AVAILABLE:  Document Sciences Support Enhancements

Effective November 23, 2009 – Enhancements have been implemented which change the way you contact EMC Customer Support, create incidents, and gain access to other support resources.  Read more about new support processes and service enhancements and gain access to Powerlink, EMC's online support portal. Find out more.

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Effective November 23, 2009, Powerlink replaced the NetSuite portal and should now be utilized to open or mange Service Requests. The NetSuite portal will remain available temporarily for read-only access to case history for cases closed prior to November 23, 2009. Log in below using your existing NetSuite credentials. Note that this may be different than the information you used to register for Powerlink.

Powerlink replaces the NetSuite portal and should now be utilized to open new Service Requests as of November 23, 2009.

Our old support portal is still available for querying and reporting cases created prior to Nov 23, 2009 via the login below.

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